Frequently Asked Questions:

I can't log in:

To log in to Moodle, you need to authenticate with your student ID and password. These are the same credentials you use for your Polytechnique email account and your dossier étudiant.

If you no longer have this information, please contact the Technical Support Office of the IT Service:

    (514) 340-4711, extension 4499
    si-ser@polymtl.ca
    L-6630, 6th floor Lassonde Pavilions

For newly admitted Polytechnique students, please note that access to various IT services (email, Moodle, labs) is granted only after you have confirmed your enrollment at Polytechnique. For more information, please visit this page: https://www.polymtl.ca/gopoly/en/confirming-registration-and-course-selection#confirming-registration.

I don't see a class recording, assignment, test, document, etc.:

For questions related to accessing course content, we recommend reaching out to the person responsible for the specific course site.

I would like to enroll at your university and learn more about your courses and programs:

For information about the programs offered, please visit https://www.polymtl.ca/futur/en

I want to confirm my enrollment and select courses

Enrollment and course selection are done through your dossier étudiant. For more information, please refer to the following page: https://etudiant.polymtl.ca/etudes/en/registration-and-courses/trimester-registration or you can contact the Registrar's Office:

For any other questions, we invite you to contact Moodle technical support by email : moodle@polymtl.ca. We will respond to you as soon as possible.